Privacy Policy

Bolano operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Bolano is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

• Contact details: Name, address, billing address, shipping address, phone number, and email address.
• Financial information: Credit/debit card numbers, payment confirmation, and transaction details.
• Account information: Username, password, security questions, and preferences.
• Transaction information: Items viewed, cart/wishlist activity, purchases, returns, or cancellations.
• Communications: Information included in customer support inquiries or messages.
• Device information: IP address, browser type, network connection, and unique identifiers.
• Usage information: How and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We collect information from the following sources:

• Directly from you: When you create an account, make a purchase, or communicate with us.
• Automatically: Through cookies and similar technologies when you visit our site.
• Service Providers: Third parties that enable technology or process data on our behalf.
• Partners: Marketing or business partners and other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

• Provide and Improve Services: To fulfill orders, process payments, facilitate returns, and customize your shopping experience.
• Marketing and Advertising: To send promotional communications and show targeted ads based on your activity.
• Security and Fraud Prevention: To authenticate accounts, secure payments, and investigate malicious activity.
• Communicating with You: To provide customer support and maintain our business relationship.
• Legal Reasons: To comply with applicable laws or respond to legal processes.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties in the following circumstances:

• With Shopify and vendors performing services (IT, shipping, analytics, etc.).
• With business and marketing partners for personalized advertising.
• When you direct or consent to disclosure (e.g., social media logins).
• With our corporate affiliates or in connection with a business transaction (merger/sale).

RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify. Shopify processes your information to provide and improve the Services. They may use enhanced features incorporating data from your interaction with our store and other merchants. To learn more, visit the Shopify Consumer Privacy Policy.

THIRD PARTY WEBSITES AND LINKS

Our Services may link to third-party sites. We are not responsible for the privacy or security of these sites. We recommend reviewing the policies of any third-party platform you visit.

CHILDREN'S DATA

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with data, please contact us for deletion.

SECURITY AND RETENTION

No security measure is perfect. We cannot guarantee "perfect security." We retain your information based on factors like account maintenance, legal obligations, and dispute resolution.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to Access, Delete, Correct, or Port your data. You may also opt-out of promotional emails at any time via the "unsubscribe" link. To exercise these rights, contact us or visit the Shopify Privacy Portal.

INTERNATIONAL TRANSFERS

We may transfer and store your information outside your country. For transfers out of the EEA or UK, we rely on recognized mechanisms like Standard Contractual Clauses.

CHANGES TO THIS POLICY

We may update this policy periodically. The revised version will be posted here with an updated "Last updated" date.

CONTACT

For questions or to exercise your rights, please contact us at:

Email: bolanoau@gmail.com
Address: 25 Hoddle Street, Richmond, 3121, Victoria